Application Support Analyst
Provide technical hardware and software support to clients while documenting issues and resolutions. Act as a liaison to the development team and maintain a centralized knowledge base for product information.
Provide technical hardware and software support to clients while documenting issues and resolutions. Act as a liaison to the development team and maintain a centralized knowledge base for product information.
Build and maintain strategic relationships with enterprise clients, drive adoption and customer satisfaction, and help customers achieve short- and long-term goals. Coordinate upgrades, escalations, reviews, renewals, reporting, training, and customer feedback while working with internal teams to resolve issues and grow accounts.