The VOE Specialist verifies employment and income data for mortgage applicants to support the loan underwriting process. They conduct outbound calls to employers and ensure all documentation complies with industry guidelines and internal quality standards.
Lead and mentor a team of VOE Specialists to ensure accurate employment and income verification for mortgage applicants. Oversee daily operations, maintain high quality assurance standards, and serve as the primary escalation point for complex verification scenarios.
Lead and manage a team of Loan Assumption Processors to ensure pipeline health, SLA adherence, and investor compliance. Serve as the primary escalation point for complex files and drive continuous improvement in cycle times and pull-through rates.
