The Customer Experience Specialist will manage student success through high-touch engagement, live event moderation, and proactive blocker removal. They will also act as a Subject Matter Expert and provide actionable feedback to product teams to improve the overall learning experience.
The role involves owning the end-to-end retention process, managing external sales agencies, and optimizing the customer onboarding experience to minimize refunds. You will also be responsible for analyzing churn data, implementing retention experiments, and reporting performance metrics to leadership.
