Maple

Lead and develop a team of Client Success managers to drive revenue, retention, and partner experience within the channel partnerships segment. Manage strategic partner engagements and high-stakes escalations in both English and French while collaborating cross-functionally to drive growth.

Manage high volumes of incoming lab and referral documentation, ensuring accurate routing and tracking for clinicians. Coordinate with external labs and internal teams to resolve incomplete records while maintaining strict privacy and quality standards.

This role focuses on guiding new customers through setup, translating business operations into AI configurations, and handling live support for real-time voice agent issues. Responsibilities include troubleshooting, gathering complete context before escalation, and owning issues end-to-end.

This role focuses on guiding new customers through setup, handling live support when issues arise, and clearly escalating technical problems to engineering. Responsibilities also include owning issues end-to-end, documenting cases, and suggesting improvements to tooling and documentation.