Maple

The Customer Support Coordinator will respond to live chat and email inquiries from patients and providers while troubleshooting platform issues. They are responsible for maintaining high-quality support standards, escalating complex cases, and adapting to evolving workflows.

Respond to high-volume live chat and email inquiries from patients and providers while troubleshooting platform issues. Efficiently escalate complex cases and maintain a professional, empathetic support experience.

This role focuses on guiding new customers through setup, translating business operations into AI configurations, and handling live support for real-time voice agent issues. Responsibilities include troubleshooting, gathering complete context before escalation, and owning issues end-to-end.

This role focuses on guiding new customers through setup, handling live support when issues arise, and clearly escalating technical problems to engineering. Responsibilities also include owning issues end-to-end, documenting cases, and suggesting improvements to tooling and documentation.