Manage a portfolio of channel partners by overseeing program launches, coordinating renewals, and leading business reviews in both French and English. Act as the primary contact to resolve issues and improve operational playbooks across the organization.
Lead and develop a team of Client Success managers to drive revenue, retention, and partner experience within the channel partnerships segment. Manage strategic partner engagements and high-stakes escalations in both English and French while collaborating cross-functionally to drive growth.
This role focuses on guiding new customers through setup, translating business operations into AI configurations, and handling live support for real-time voice agent issues. Responsibilities include troubleshooting, gathering complete context before escalation, and owning issues end-to-end.
This role focuses on guiding new customers through setup, handling live support when issues arise, and clearly escalating technical problems to engineering. Responsibilities also include owning issues end-to-end, documenting cases, and suggesting improvements to tooling and documentation.
