The Strategic Account Manager is responsible for managing business relationships, driving account growth, and ensuring client retention through strategic planning. They act as a trusted advisor, leading cross-functional teams to deliver value-added services and meet client business objectives.
mPulse Mobile
7 Remote Job Openings at mPulse Mobile
The Director of Delivery Management is responsible for defining the delivery strategy, governing standards, and overseeing end-to-end execution across all products. They lead the delivery management team while serving as the primary liaison to executive stakeholders to ensure alignment with organizational goals.
The Solution Engineer supports the sales team by scoping program requirements and designing technical mobile solutions for healthcare customers. They are responsible for creating detailed SOWs and ensuring a smooth transition from pre-sale to post-sale delivery.
Customer Success - E&P - Client Success Engineer III
mPulse Mobile
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Full Time
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23 days ago
mPulse Mobile
Diagnose and solve complex technical problems for customers while performing deep root cause analysis and documenting solutions. Collaborate with engineering and product teams to implement system improvements and provide on-call support and mentorship to junior engineers.
The Client Success Analyst manages a portfolio of applications and serves as the primary contact for complex client requests to ensure high-quality service delivery. They are responsible for triaging inquiries, coordinating internal teams for solutions, and maintaining process documentation.
The Delivery Manager owns end-to-end delivery for multiple workstreams, coordinating estimations and tracking progress to ensure high-quality outcomes. They collaborate with stakeholders and technical teams to manage requirements, risks, and cross-team dependencies.
The Senior Delivery Manager owns strategic roadmap planning and end-to-end delivery for complex products and programs. They partner with leadership to define priorities and mentor junior delivery staff to improve team standards.