Lead customer service innovation projects from initial design through implementation, including AI tools and CRM integrations or migrations, and oversee CRM development and a unified 360-degree customer view. Optimize customer support processes, coordinate cross-functional delivery and change management, and manage project schedules, risks, budgets, and service performance metrics.
Learn the purchasing function and collaborate with teams across the purchasing department, contributing to new products from initial concept and market analysis through supplier negotiations and store launch. Learn product management, quality control, and packaging design processes, analyze markets and purchasing trends and consumer behavior, and take responsibility for assigned tasks.
