The Dedicated Support Analyst III resolves complex technical service tickets and serves as a primary point of contact for client end users and stakeholders. They also provide mentorship to junior team members and maintain high standards for documentation and operational discipline.
Resolve L1 and moderate L2 support tickets, investigate unfamiliar technical issues, document work, and escalate issues when needed. Serve as a day-to-day client support contact, provide guidance to junior analysts, maintain client knowledge resources, and follow operational procedures including on-call participation.
