The Patient Service Representative manages incoming calls, appointment scheduling, and referral coordination to ensure smooth office operations. They act as a primary point of contact for patients and collaborate with clinical staff to facilitate the patient care journey.
Lead virtual pulmonary rehabilitation sessions and develop tailored exercise prescriptions for patients with chronic lung conditions. Collaborate with a multidisciplinary team to monitor patient progress and maintain accurate clinical documentation.
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Conduct high-volume outbound calls to referred patients to educate them on the virtual pulmonary rehabilitation program. Guide patients through the enrollment process while maintaining accurate documentation and collaborating with clinical teams.
