Monitor building automation alerts and service requests, assess events, and dispatch technicians or other support resources according to established procedures. Coordinate after-hours communication with customers and field teams, assist with remote troubleshooting, document incidents, and escalate critical situations.
The BAS Monitoring Specialist monitors building automation systems for alarms and performance issues while coordinating service responses. They also support remote troubleshooting efforts and maintain accurate service records and event logs.
The specialist will monitor building automation platforms to evaluate equipment performance and identify operational issues. They will coordinate service responses and maintain accurate documentation of system events and corrective actions.
The operator will monitor building automation systems and facility alerts to ensure optimal performance. They are responsible for coordinating service technicians, performing remote diagnostics, and documenting all system events and customer communications.
