Jovia Financial Credit Union

Handle member and non-member telephone calls regarding credit union products, services, and account transactions. Assist with live chats, process payment requests, and meet productivity and sales goals.

The specialist will maintain existing custom applications, reports, and interface programs focusing on configuration, and prepare detailed requirements specifications while providing technical expertise for system development. This role involves analyzing complex business problems, resolving system issues to maintain services, and managing job processes in OPCON Scheduling Software for file interfaces.

The representative will handle member and non-member telephone calls across multiple queues, addressing inquiries about credit union products, services, and processing various account transactions while ensuring information security. Responsibilities also include processing external payments, assisting with live chats, cross-selling products, and meeting productivity and quality goals.

The representative will handle member and non-member telephone calls across multiple queues, addressing inquiries about credit union products, services, and processing various account transactions while ensuring information security. Responsibilities also include processing external payment requests, assisting with live chats, cross-selling products, and meeting productivity and quality goals.