The representative is responsible for auditing and managing a pipeline of complex collection accounts to determine appropriate resolution strategies. They must also conduct high-volume outbound and inbound calls to negotiate payments and maintain accurate records in proprietary databases.
The Claims Representative is responsible for managing a portfolio of 200-250 complex claims and handling high-volume inbound and outbound communications. They must ensure accurate documentation and real-time data entry while adhering to strict performance metrics and operational timelines.
