JanusHealth

Analyze healthcare revenue cycle datasets to identify trends and optimize prior authorization and claim status automation. Collaborate with product managers to document workflows, gather business requirements, and create detailed user stories.

The Support Specialist is responsible for investigating and resolving technical issues across workflows and data systems from intake to resolution. This includes partnering with Product and Engineering teams to diagnose root causes and maintaining high-quality ticket documentation.

The Product Manager will lead the vision, strategy, and execution of prior authorization and admission notification products within a healthcare technology platform. They will collaborate cross-functionally to drive product innovation, manage the product roadmap, and ensure alignment with customer needs and market trends.

The Solution Implementation Lead acts as a trusted advisor to guide customers through the design, build, testing, and Go-Live phases of platform implementation. They manage cross-functional teams, drive product utilization, and ensure contractual commitments are met while mentoring delivery staff.

The Support Engineer is responsible for triaging and resolving customer support tickets while maintaining clear communication across internal teams. They will also contribute to knowledge base documentation and support process improvements to enhance the overall customer experience.