Provide guidance and escalation support for corporate IT technologies and oversee the health of PSA and RMM systems. Manage incidents, monitor performance, and execute internal projects to ensure infrastructure efficiency.
IronEdge Group, LTD
3 Remote Job Openings at IronEdge Group, LTD
Provide front-line technical support and complex software repairs for end users while managing ticket boards to meet SLAs. Serve as a technical escalation point and provide mentorship and leadership to other team members.
The Systems Engineer III will provide advanced engineering, escalation support, and project leadership across diverse client environments. They will design, deploy, and optimize cloud and hybrid solutions while serving as a senior technical resource and mentor to the team.
