The role involves creating and managing diverse B2B content such as ebooks, reports, and email campaigns to support lead generation and sales. You will also collaborate with internal teams to research industry trends and ensure all content aligns with company goals.
The Customer Support Analyst will resolve content creator issues, manage support tickets, and optimize support processes using various tech tools. They will also track efficiency metrics, maintain the FAQ library, and coordinate tasks for the Customer Success team.
The Customer Support Analyst will resolve creator issues, manage support tickets, and optimize support processes to ensure high-quality service. They will also track efficiency metrics, maintain the FAQ library, and manage platform transactions to ensure compliance with quality policies.
