You will provide high-quality mortgage advice to customers via online live chat while managing a pipeline of applications. You are responsible for ensuring a 5-star customer experience while adhering to all quality and compliance standards.
The Post-Completion Expert will manage the post-completion process by handling Stamp Duty Land Tax returns and HM Land Registry registrations. They will also collaborate with conveyancers, lenders, and clients to ensure all legal and administrative requirements are met accurately and efficiently.
Manage customer mortgage applications from submission through to completion by coordinating with lenders, conveyancers, and surveyors. Provide comprehensive, jargon-free updates to customers while ensuring a high-quality, empathetic service experience.
The Compliance Expert will provide regulatory oversight for mortgage and protection journeys to ensure adherence to FCA standards. They will also conduct risk assessments, perform due diligence, and provide technical guidance to internal teams.
Manage customer mortgage and protection applications from submission through to completion. Liaise with providers and internal teams to ensure a smooth, jargon-free experience for the customer.
You will manage a caseload of residential property transactions, including sales, purchases, re-mortgages, and new-build developments. Additionally, you will collaborate with technical teams to improve conveyancing technology and processes.
