Habito by Monzo

Manage customer mortgage applications from submission through to completion by coordinating with lenders, conveyancers, and surveyors. Provide comprehensive, jargon-free updates to customers while ensuring a high-quality, empathetic service experience.

The Compliance Expert will provide regulatory oversight for mortgage and protection journeys to ensure adherence to FCA standards. They will also conduct risk assessments, perform due diligence, and provide technical guidance to internal teams.

Manage customer mortgage and protection applications from submission through to completion. Liaise with providers and internal teams to ensure a smooth, jargon-free experience for the customer.

You will manage a caseload of residential property transactions, including sales, purchases, re-mortgages, and new-build developments. Additionally, you will collaborate with technical teams to improve conveyancing technology and processes.