The Product Manager will define system behaviors, optimize operational back-office screens, and lead discovery across internal systems to mitigate risks. They are also responsible for sequencing regional migrations, maintaining alignment with local teams, and establishing operational processes for post-launch health.
The Payment Operations Manager will monitor and optimize payment methods, manage balances, and ensure efficient transaction processing. They will also collaborate with the BI department to enhance reporting and assist in the integration of new payment providers.
Lead and scale a high-performing VIP Customer Support team while defining and driving key performance metrics like CSAT and SLA. Collaborate with cross-functional teams to optimize processes, improve agent performance, and act as the voice of the customer to enhance the player experience.
Manage payment providers from onboarding through ongoing cooperation while coordinating documentation, contracts, and operational requests. Collaborate with internal teams including Legal, Finance, and BizDev to resolve payment-related cases and ensure smooth operational processes.
The role involves partnering with stakeholders to translate business needs into data-driven solutions and conducting end-to-end analysis of revenue, customer behavior, and operational efficiency. You will also be responsible for developing data models, maintaining Tableau dashboards, and ensuring high data quality across all analytical projects.
Design and implement a comprehensive, risk-based access audit process for a complex multi-system environment. Manage regular audits, track remediation actions with system owners, and maintain audit documentation to ensure continuous compliance.
Administer compensation and benefits programs and manage the monthly payroll cycle for the Customer Support team. Maintain clear policy documentation and partner with Finance and People Ops to align rewards with business needs.
Provide L1-L2 technical support for end-users and maintain corporate IT infrastructure including hardware and software. Manage support tickets according to SLAs and handle endpoint security, system updates, and basic administration tasks.
