Manage and maintain relationships with high-value VIP clients to increase retention and lifetime value. Coordinate with internal departments to handle escalations and track KPIs related to revenue growth and reactivation.
GROWE
4 Remote Job Openings at GROWE
Provide premium support to VIP clients via chat, email, and phone, ensuring 24/7 coverage including night shifts. Monitor accounts proactively and resolve complex issues while meeting KPIs for response and resolution times.
The role involves monitoring payment methods, analyzing acceptance rates, and ensuring sufficient balances for withdrawals. It also requires coordinating with BI and support teams to improve payment flows and integrate new providers.
The role involves analyzing and reconciling cash flow data within payment systems to prepare operational reports. It also requires controlling turnovers, costs, and balances while handling daily, weekly, and monthly financial requests.
