Participate in a 24-month rotational program focusing on various IT disciplines including application development, security, and data science. Work on complex technical and business problems while building a professional network of mentors and peers.
Genworth
14 Remote Job Openings at Genworth
Facilitate connections between care seekers and long-term care providers through compassionate conversations and outbound campaigns. Manage inbound/outbound calls, negotiate pricing with providers, and document all transactions to ensure first-call resolution.
Serve as the primary contact for producer licensing and appointments via phone and email. Process onboarding, commission payments, and agent maintenance while ensuring compliance with federal and state guidelines.
The role focuses on operationalizing the organization's data security program by managing data discovery, classification, and protection capabilities. Key duties include tuning DLP policies, remediating overexposed sensitive data, and collaborating with stakeholders to reduce data exposure risk.
Manage a team of 12-15 customer service representatives to ensure high-quality claims intake and transaction metrics. Oversee daily call center operations, coach team members, and partner with leadership to optimize resources and process improvements.
Lead and develop a team of 12-15 customer service representatives to deliver high-quality phone and transaction-based support. Monitor daily operations using data to drive accountability and optimize service delivery for policyholders.
Lead the strategic development and execution of an ITIL-aligned ITSM operating model and governance framework. Manage the ServiceNow platform as the system of record for service execution, controls, and performance across the enterprise.
Design and build end-to-end product experiences for a customer-facing platform across web and mobile. Own the delivery of scalable, secure software while improving CI/CD pipelines and system observability.
Design structural blueprints for data systems to ensure security, accessibility, and alignment with business goals. Establish enterprise insurance data models and define interoperability across technology platforms, AI/ML applications, and cloud services.
Provide high-level administrative support to two executives, including managing complex calendars and travel arrangements. Act as a key liaison between leadership and stakeholders while streamlining operational processes and preparing strategic documents.
Manage the end-to-end implementation process for Affinity and Carrier partnerships from contracting to launch. Coordinate cross-functionally with Product, Marketing, Operations, and Legal teams to ensure timely delivery and scalable program growth.
The role involves leading asset projections and scenario generation for various product lines while collaborating with the Asset Projection Leader. You will serve as a subject matter expert to implement model changes, ensure governance compliance, and support corporate strategic initiatives.
Design, build, and maintain scalable ETL/ELT pipelines using Spark, Python, and Databricks to support analytics and machine learning needs. Develop robust data models and implement data quality, observability, and governance standards across the Lakehouse platform.
As a Senior Customer Service Representative, you will be responsible for answering inbound calls from policyholders regarding their Long Term Care policies. You will deliver excellent customer service and process transactions to meet customer needs while collaborating with your team.
