Manage a team of 12-15 customer service representatives to ensure high-quality claims intake and transaction metrics. Oversee daily call center operations, coach team members, and partner with leadership to optimize resources and process improvements.
Genworth
17 Remote Job Openings at Genworth
Lead and manage a team of 12-15 associates processing Long Term Care transactions and providing customer service. Drive team performance through coaching, data-driven insights, and continuous process improvement to enhance customer outcomes.
Lead and develop a team of 12-15 customer service representatives to deliver high-quality phone and transaction-based support. Monitor daily operations using data to drive accountability and optimize service delivery for policyholders.
Lead the strategic development and execution of an ITIL-aligned ITSM operating model and governance framework. Manage the ServiceNow platform as the system of record for service execution, controls, and performance across the enterprise.
Design and build end-to-end product experiences for a customer-facing platform across web and mobile. Own the delivery of scalable, secure software while improving CI/CD pipelines and system observability.
Design structural blueprints for data systems to ensure security, accessibility, and alignment with business goals. Establish enterprise insurance data models and define interoperability across technology platforms, AI/ML applications, and cloud services.
Provide subject matter expertise on aging resources and conduct consultations to guide older adults and caregivers through the caregiving journey. Collaborate with digital product teams to integrate patient-centered knowledge into the design of user experiences for care-seekers.
Provide high-level administrative support to two executives, including managing complex calendars and travel arrangements. Act as a key liaison between leadership and stakeholders while streamlining operational processes and preparing strategic documents.
Manage the end-to-end implementation process for Affinity and Carrier partnerships from contracting to launch. Coordinate cross-functionally with Product, Marketing, Operations, and Legal teams to ensure timely delivery and scalable program growth.
The role involves leading asset projections and scenario generation for various product lines while collaborating with the Asset Projection Leader. You will serve as a subject matter expert to implement model changes, ensure governance compliance, and support corporate strategic initiatives.
Design, build, and maintain scalable ETL/ELT pipelines using Spark, Python, and Databricks to support analytics and machine learning needs. Develop robust data models and implement data quality, observability, and governance standards across the Lakehouse platform.
Associate Actuary, Asset Projection, Actuarial Governance
Genworth
·
Full Time
·
a month ago
Genworth
The Associate Actuary will deliver monthly and quarterly scenarios and asset projections, ensuring timely completion within reporting cycles. They will also implement modifications to scenario generation and asset projection processes to align with corporate objectives.
The Field Network Education Manager oversees the educational and support needs of the clinical field team to ensure high engagement and quality standards. This role involves training contractors, performing quality assessments, and partnering with leadership to strategically expand the Field Partner Network.
The manager will lead complex, cross-functional analytics initiatives from concept through execution, partnering with senior leaders to translate business needs into data-driven solutions supporting Long-Term Care Insurance strategy. This role involves developing and deploying advanced statistical models, machine-learning tools, and predictive capabilities while ensuring data quality and governance standards are met.
The role involves implementing, modeling, analyzing, and presenting on new and innovative Long-Term Care (LTC) programs, focusing on analyzing and communicating the value of risk mitigation and business strategy initiatives to enhance profitability. This requires developing actuarial models, performing in-depth analysis, and crafting recommendations for senior management while collaborating across various functional areas.
As an Actuary and member of the Model Risk Team, you will assess and manage model risk for Genworth's businesses. You will lead independent model validations and collaborate with model owners and business leaders to advance model risk management practices.
As a Senior Customer Service Representative, you will be responsible for answering inbound calls from policyholders regarding their Long Term Care policies. You will deliver excellent customer service and process transactions to meet customer needs while collaborating with your team.
