Gentiva

Act as a representative to help patients and families navigate post-acute care options, Medicare coverage, and billing. Coordinate the admissions process with branch staff and handle non-clinical inbound calls and customer issues.

Provide high-quality telephonic triage and nursing support to hospice patients and families during after-hours and peak times. Responsibilities include assessing symptoms, prioritizing urgent care needs, and collaborating with interdisciplinary teams to manage patient care.

The Centralized Intake Coordinator manages the end-to-end referral process by receiving, processing, and communicating referrals via various electronic and telephonic platforms. They collaborate with sales and operations leadership to ensure timely responses and maintain compliance with company policies and regulations.