Perform quality evaluations of customer interactions using manual and AI-assisted workflows to ensure adherence to compliance and service standards. Analyze QA datasets to identify agent performance trends, behavioral patterns, and actionable insights for process improvement.
The Performance Marketing Manager will lead a team to drive business growth through paid search, display, and social media campaigns while managing significant monthly budgets. They are responsible for optimizing landing page conversion rates, conducting competitor analysis, and translating performance data into actionable insights for senior stakeholders.
Execute cross-functional marketing initiatives, including customer engagement programs, strategic partnerships, and product adoption campaigns. Coordinate between design, engineering, and customer success teams to ensure timely delivery and track campaign performance.
Own product positioning, messaging, and go-to-market strategies to drive customer adoption and retention. Collaborate with Product, Engineering, and Customer Success teams to create lifecycle campaigns and optimize the onboarding experience.
The Product Expert will troubleshoot and replicate product issues, providing excellent service to customers. They will also collaborate with internal teams and work towards continuous product improvement.
Design, develop, and deliver process and technical training programs for Business Operations teams. Partner with subject matter experts to ensure training accuracy and support the end-to-end employee learning journey.
