Design, develop, and deliver process and technical training for Business Operations teams, including new-hire training, refreshers, and ongoing learning. Assess learning needs and training effectiveness, partner with subject matter experts and operational stakeholders, and turn process and tool updates into practical learning initiatives.
Own product positioning, messaging, and go-to-market strategies to drive customer adoption and retention. Collaborate with Product, Engineering, and Customer Success teams to create lifecycle campaigns and optimize the onboarding experience.
The Product Expert will troubleshoot and replicate product issues, providing excellent service to customers. They will also collaborate with internal teams and work towards continuous product improvement.
