You will act as a bridge between clients and internal teams to resolve issues and ensure successful product delivery. Your role involves proactive communication through calls and chats to facilitate product adoption and maintain high customer satisfaction.
You will own the content strategy for the website, blogs, and product pages while writing and editing high-quality content to drive user acquisition. You will also collaborate with product, design, and engineering teams to optimize content performance using data-driven insights.
Perform quality evaluations of customer interactions using manual and AI-assisted workflows to ensure adherence to compliance and service standards. Analyze QA datasets to identify agent performance trends, behavioral patterns, and actionable insights for process improvement.
The Performance Marketing Manager will lead a team to drive business growth through paid search, display, and social media campaigns while managing significant monthly budgets. They are responsible for optimizing landing page conversion rates, conducting competitor analysis, and translating performance data into actionable insights for senior stakeholders.
Own product positioning, messaging, and go-to-market strategies to drive customer adoption and retention. Collaborate with Product, Engineering, and Customer Success teams to create lifecycle campaigns and optimize the onboarding experience.
The Product Expert will troubleshoot and replicate product issues, providing excellent service to customers. They will also collaborate with internal teams and work towards continuous product improvement.
