The Customer Care Representative manages daily customer communications, including support inboxes and general inquiries. They also assist with customer onboarding, account management, and collaborate with internal departments to provide prompt support.
The Customer Success Representative will manage a portfolio of accounts to drive product adoption, retention, and renewals. They will act as a customer advocate while collaborating with the sales team to identify upsell opportunities and ensure customer satisfaction.
The Product Manager owns the development, delivery, and performance of specific product domains within the digital platform. They lead initiatives from concept to launch while collaborating with engineering, design, and cross-functional teams to ensure measurable value for educators and students.
