FIRSTNET GLOBAL LLC

Lead the migration of IBM Cognos reports to Microsoft Power BI dashboards and maintain analytical reports using Oracle data sources. Collaborate with technical teams and business users to ensure solutions comply with ADA accessibility standards and data governance policies.

Develop strategies for integrating observability with ITOM, ITSM, SDLC, and testing processes. Provide recommendations for collecting user feedback and identifying opportunities for process enhancement.

Design and implement ServiceNow SPM solutions while collaborating with cross-functional teams to gather requirements. Provide expert guidance on best practices and maintain technical documentation for all implemented solutions.