FIRSTNET GLOBAL LLC

Design and implement governance processes and frameworks for Data, Information, and AI initiatives. Collaborate with cross-functional teams to translate regulatory requirements into practical operational procedures and documentation.

Design and implement tailored ServiceNow SPM solutions while collaborating with cross-functional teams to gather requirements. Provide expert guidance on industry best practices and conduct stakeholder training sessions.

Design and implement scalable ITSM architecture and strategy. Integrate ITSM with ITOM, observability, and SDLC processes to drive continuous service improvement.