Identify and develop new ServiceNow consulting and implementation opportunities by leveraging existing professional networks. Manage the full sales cycle from initial discovery meetings and solution presentations to contract closure.
Design and implement tailored ServiceNow SPM solutions while collaborating with cross-functional teams to gather requirements. Provide expert guidance on industry best practices and conduct stakeholder training sessions.
Design and implement scalable ITSM architecture and strategy. Integrate ITSM with ITOM, observability, and SDLC processes to drive continuous service improvement.
