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FIRSTNET GLOBAL LLC

Servicenow ITSM Certified Architect - ITSM Certification Mandatory

Posted 3 months ago
United States
10+ years experience
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AI Summary

Design and implement scalable ITSM architecture and strategy. Integrate ITSM with ITOM, observability, and SDLC processes to drive continuous service improvement.

Benefits:
  • Company parties
  • Competitive salary
  • Opportunity for advancement
Hi Professional
Hope you are doing Good

Role: ServiceNow ITSM Certified Architect
Location: Remote
Experience: 12+ years
Visa Status: Any visa except OPT and GC
Note: ITSM Certification Mandatory
Job Summary:
We are seeking a Certified ITSM Architect to design and implement scalable IT Service Management solutions. The role involves aligning ITSM with ITOM, observability, SDLC, and testing processes while driving continuous service improvement.
Key Responsibilities:
  • Define and implement ITSM architecture and strategy
  • Integrate ITSM with ITOM, observability, and SDLC processes
  • Provide recommendations for user feedback collection and service enhancements
  • Collaborate with cross-functional teams to improve service delivery
  • Ensure best practices, governance, and compliance across ITSM processes
Required Skills:
  • ITSM Certification (mandatory)
  • Strong experience in ITSM tools (e.g., ServiceNow)
  • Knowledge of ITOM, observability, and CI/CD practices
  • Experience in stakeholder management and solution design
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