The role involves managing delinquent mortgage accounts by conducting high-volume inbound and outbound calls to negotiate repayment plans or loss mitigation options. You will be responsible for documenting all collection activities in the system while ensuring compliance with federal regulations and company policies.
Ensure timely and accurate reporting, remitting, and reconciliation for various mortgage investors. Manage monthly loan activity, resolve complex exceptions, and maintain compliance with investor guidelines.
The Collections Counselor acts as the primary point of contact for delinquent accounts, managing high-volume inbound and outbound calls to resolve payment issues. They are responsible for counseling borrowers on repayment options, processing payments, and maintaining accurate documentation in accordance with federal regulations.
