Fanatics Collectibles

The Customer Support Associate acts as a primary liaison for Japanese-speaking collectors, managing inquiries via web message, voice, and email. The role involves building relationships with repeat collectors and maintaining deep knowledge of the product portfolio and release calendar.

The Customer Support Associate acts as a primary liaison between the company and collectors, managing inquiries via web message, voice, and email. They are responsible for resolving issues, maintaining collector relationships, and developing deep knowledge of the product portfolio.

Serve as the primary point of contact for collectors and sellers to resolve inquiries and complex escalations across multiple support channels. Collaborate with cross-functional teams to address systemic issues and drive improvements in platform trust, safety, and user experience.

Lead the visual identity and art direction for real-time, web-first interactive experiences across the Fanatics portfolio. Manage the end-to-end production of 2D and 3D assets while mentoring a team of artists and shaping production workflows.