Contact consumers promptly after they submit service inquiries, build rapport, verify their needs, and qualify them according to campaign and provider guidelines. Guide eligible consumers to appropriate service providers while maintaining accurate records, following scripts and compliance standards, and delivering a positive customer experience.
Contact consumers who submit online service inquiries, build rapport, verify their needs and eligibility, and connect qualified leads with appropriate service providers. Maintain accurate lead records and deliver a professional, compliant customer experience while meeting productivity and quality standards.
Conduct concierge and provider-matching calls with clients, research service providers, and communicate in a professional yet approachable manner. Accurately document client conversations, manage productivity independently, and meet performance goals while adapting to changing needs.
Manage the end-to-end lifecycle of business partnerships, including pre-sales acquisition and post-sales account management. Proactively monitor account health, resolve friction points, and ensure partners meet qualification standards.
