ExpertiseLocal

The Outbound Concierge Specialist is responsible for proactively contacting consumers who have submitted service inquiries to verify their needs and assess eligibility. This role serves as the primary human touchpoint, guiding prospects through the qualification process and connecting them with appropriate service providers.

The Outbound Concierge Specialist is responsible for proactively contacting consumers who have submitted service inquiries to verify their needs and assess eligibility. They will guide consumers through the process and connect them with appropriate service providers while maintaining high quality and productivity standards.

The agent will conduct concierge and provider-matching calls while maintaining professional communication with clients. They are responsible for documenting interactions accurately and managing personal productivity to meet performance targets.

Manage the full lifecycle of business partnerships, including pre-sales acquisition and post-sales account management. Ensure partner integration, monitor account health, and implement strategic re-engagement for inactive accounts.

You will lead a team of outbound sales agents to provide matching and scheduling services through calls and messages. Responsibilities include coaching agents, assessing call performance, and ensuring team goals are met.