The role involves maintaining and optimizing IT infrastructure, including server administration, network configuration, and virtualization. Additionally, the employee will provide 2nd and 3rd level technical support and develop software solutions for internal process automation.
The employee will handle customer inquiries and business processes across various communication channels including phone, email, and chat during night shifts. Responsibilities also include accurate data entry, documentation of processes, and independent task management according to project guidelines.
Responsible for handling customer inquiries via phone, email, and chat. This includes providing competent customer advice and carefully documenting the results of all interactions.
