The specialist will handle user inquiries across various channels while ensuring high service standards and resolving complex issues. They are responsible for managing crisis situations, monitoring game statistics, and collaborating with internal teams to improve the user experience.
The UX Researcher will design and execute both qualitative and quantitative research to support strategic product decisions across multiple markets. They will also contribute to Research Ops by building structured insight repositories and partnering with cross-functional teams to validate product hypotheses.
