Handle high volumes of inbound and outbound calls to resolve delinquent mortgage accounts, assess borrowers’ financial circumstances, and arrange payments, repayment plans, or appropriate hardship and loss mitigation assistance. Maintain accurate account records, process loan payments, comply with collection laws and company procedures, and meet monthly performance goals.
The representative is responsible for answering inbound calls from borrowers and clients to address inquiries and perform loan maintenance. They must document all activities accurately and escalate complex issues to the appropriate channels.
The Investor Accountant is responsible for ensuring timely and accurate reporting, remitting, and reconciliation for various mortgage investors. They must also manage loan activity, resolve complex exceptions, and identify potential risks to ensure compliance with investor guidelines.
The Product Strategist will collaborate with business units to identify process inefficiencies and develop technology-driven solutions through discovery and transformation initiatives. They are responsible for defining KPIs, building roadmaps, and managing the adoption of new tools and processes across the organization.
The Collections Counselor acts as the primary point of contact for delinquent accounts, managing high volumes of inbound and outbound calls. They are responsible for resolving delinquencies by negotiating payment plans, explaining loan terms, and offering loss mitigation assistance.
