The Collections Counselor acts as the primary point of contact for delinquent accounts, managing high volumes of inbound and outbound calls. They are responsible for resolving delinquencies by negotiating repayment plans, explaining financial options, and documenting all activities in the mortgage system.
The Collections Counselor acts as the primary point of contact for delinquent accounts, managing high volumes of inbound and outbound calls. They are responsible for resolving delinquencies by negotiating payment plans, explaining loan terms, and offering loss mitigation assistance.
The Client Analyst II is responsible for researching, analyzing, and resolving complex client and homeowner issues received through various communication channels. They must also document servicing activities, monitor for borrower complaints, and assist in training new team members.
The Client Analyst II is responsible for researching and resolving complex client and homeowner issues received through various communication channels. They must also document servicing activities, monitor regulatory compliance, and assist in training new team members.
The SPOC Phone Agent acts as the single point of contact for delinquent mortgage borrowers, managing them through the default process to reach a resolution. They are responsible for documenting all interactions, negotiating workout options, and ensuring compliance with regulatory guidelines.
