The Escrow Analysis Representative will research and validate escrow account discrepancies and exceptions to ensure accurate monthly fund collection. They will also communicate with internal departments to resolve issues and ensure annual analysis is completed in accordance with regulatory requirements.
The role involves managing delinquent mortgage accounts by conducting high-volume inbound and outbound calls to negotiate payment plans or loss mitigation options. You will be responsible for documenting all collection activities, ensuring compliance with federal regulations, and reconciling account discrepancies.
The Product Strategist will collaborate with business units to identify process inefficiencies and develop technology-driven solutions through discovery and transformation initiatives. They are responsible for defining KPIs, building roadmaps, and managing the adoption of new tools and processes across the organization.
The Collections Counselor acts as the primary point of contact for delinquent accounts, managing high volumes of inbound and outbound calls. They are responsible for resolving delinquencies by negotiating payment plans, explaining loan terms, and offering loss mitigation assistance.
The Client Analyst II is responsible for researching and resolving complex client and homeowner issues received through various communication channels. They must also document servicing activities, monitor regulatory compliance, and assist in training new team members.
