Dovenmuehle Mortgage, Inc.

The Team Lead monitors workflow, trains staff, and handles escalated collection issues to ensure departmental productivity and compliance. They also provide mentorship to team members and prepare reports for management regarding departmental performance.

The SPOC Phone Agent acts as the single point of contact for delinquent mortgage borrowers, managing them through the default process to reach a resolution. They are responsible for documenting all interactions, negotiating workout options, and ensuring compliance with regulatory guidelines.