The Investor Accountant is responsible for ensuring timely and accurate reporting, remitting, and reconciliation for various mortgage investors. They must also manage loan activity, resolve complex exceptions, and identify potential risks to ensure compliance with investor guidelines.
Manage a pipeline of loan files while ensuring all documentation is complete and accurate according to departmental guidelines. Correspond with all parties, including outside vendors, to facilitate name, payment, or term changes within required timelines.
The role involves managing delinquent mortgage accounts by conducting high-volume inbound and outbound calls to negotiate payment plans or loss mitigation options. You will be responsible for documenting all collection activities, ensuring compliance with federal regulations, and reconciling account discrepancies.
The Product Strategist will collaborate with business units to identify process inefficiencies and develop technology-driven solutions through discovery and transformation initiatives. They are responsible for defining KPIs, building roadmaps, and managing the adoption of new tools and processes across the organization.
The Collections Counselor acts as the primary point of contact for delinquent accounts, managing high volumes of inbound and outbound calls. They are responsible for resolving delinquencies by negotiating payment plans, explaining loan terms, and offering loss mitigation assistance.
