You will handle incoming calls from existing customers to address needs, manage cancellations, and perform contract adjustments. The role involves maintaining customer relationships through consultative communication and documenting interactions in Salesforce and CIM.
Support day-to-day financial operations by managing billing discrepancies, invoicing issues, and supplier payment records. Collaborate with internal teams to resolve finance-related tickets and maintain accurate financial data across systems.
Communicate with German-speaking customers via phone and email to resolve outstanding parking ticket payments. Manage cases within a ticket system and ensure all data is accurately maintained according to defined collections processes.
