Lead the Customer Success function to scale from 15 to 40 industrial sites by 2026, focusing on adoption and usage as primary metrics. Responsible for reducing time-to-value, driving intra-account expansion, and industrializing onboarding and renewal playbooks.
Deploy and manage the Connect 981 platform at industrial client sites by analyzing operational processes and building digital solutions. Train client teams to achieve autonomy in evolving the platform and provide feedback to the product team for continuous improvement.
Provide direct commercial support to the Head of Revenue by preparing pitches, managing the HubSpot CRM, and coordinating strategic client meetings. Drive business growth through multichannel prospecting and market research within the aeronautics and industrial sectors.
