The role involves executing a high-volume outbound cadence of calls, texts, and emails to convert a lottery list into qualified appointments. The coordinator is responsible for scheduling these appointments into the Intake Specialist's calendar while maintaining accurate CRM documentation.
The role involves executing high-volume outbound calls, texts, and emails to convert a lottery list into qualified appointments. The coordinator is responsible for scheduling these appointments into the Intake Specialist's calendar while maintaining accurate CRM documentation.
Conduct high-volume outbound calls, texts, and emails to lottery-list prospects, respond promptly to inbound leads, and set qualified appointments for the Intake Specialist. Maintain CRM records and follow prescribed scripts and outreach cadences, confirm appointments, attend daily pipeline meetings, and escalate complex eligibility or compliance questions to the Community Manager.
Conduct high-volume outbound calls, texts, and emails to lottery-list leads, respond promptly to inbound inquiries, and nurture prospects using required scripts and cadences. Schedule and confirm qualified appointments for the Intake Specialist, document all outreach in the CRM, and escalate complex eligibility, accessibility, or compliance questions to the Community Manager.
