Conduent Human Resource Services, LLC

Handle inbound calls to assist employees and retirees with annuity and retirement benefit inquiries. Manage high call volumes while navigating multiple systems to provide accurate and timely resolutions.

Serve as the primary point of contact for members regarding health, retirement, and financial benefits, specifically supporting pension and 401k inquiries. Responsibilities include documenting enrollment requests, managing status changes, and navigating multiple systems to provide accurate benefit information.

Serve as the initial point of contact for members regarding health and financial benefits via inbound and outbound calls. Accurately document enrollment requests, status changes, and grievances in a web-based system while adhering to program policies.