The representative will answer incoming calls to assist customers with inquiries regarding healthcare, retirement, and employee benefits. They are responsible for navigating multiple systems to provide accurate information while maintaining professionalism and meeting performance standards.
The associate will administer employee benefit programs, including health, retirement, and leave, while ensuring accurate processing and compliance. They are responsible for maintaining HRIS data, responding to employee inquiries, and reconciling benefit invoices.
Handle inbound calls and chat inquiries with a focus on accuracy, empathy, and first-call resolution. Navigate multiple systems to research, resolve, and document complex benefit inquiries while adhering to service standards.
The representative will handle inbound calls regarding defined benefit pension plans, assisting customers with eligibility, benefit calculations, and retirement estimates. They are responsible for navigating multiple systems to document interactions and process requests accurately while maintaining high quality and productivity standards.
The representative will answer incoming calls to assist participants with retirement and pension benefit inquiries. They are responsible for updating participant records, documenting interactions, and resolving issues while adhering to quality and productivity standards.
