Manage inbound calls to provide guidance on various employee benefit programs including medical, dental, and life insurance. Research participant inquiries, document interactions, and collaborate with team members to ensure accurate resolution of benefit-related concerns.
The representative is responsible for managing inbound calls and assisting beneficiaries with benefit-related inquiries. They will guide participants through the benefits process, manage inboxes, and collaborate with the team to ensure accurate information delivery.
The representative will answer incoming calls to assist customers with inquiries regarding healthcare, retirement, and employee benefits. They are responsible for navigating multiple systems to provide accurate information while maintaining professionalism and meeting performance standards.
