Conduent HR Services, LLC

Act as the initial point of contact for members regarding health, financial, and pension benefits. Document enrollment requests and status changes while navigating multiple systems to provide accurate information.

Serve as the primary contact for members regarding health, financial, and pension benefits. Handle enrollment requests, process payouts, and document grievances using web-based systems.

Manage a large market defined benefit administration portfolio with a focus on client satisfaction, retention, and growth. Lead operational efficiencies, system enhancements, and ensure compliance with regulatory and contractual obligations.

Lead and coach frontline service teams handling benefits-related inquiries and escalations to ensure a high-quality customer experience. Monitor operational metrics, manage call queues, and collaborate with leadership to resolve process defects and improve service levels.