Cogeco

The specialist is responsible for the design, deployment, and maintenance of carrier-grade provisioning systems and CPE activation platforms. This includes monitoring HSD provisioning systems and providing on-call support to ensure system reliability.

The engineer develops scalable solutions for customer premises equipment (CPE) activation and maintains carrier-grade provisioning systems. They act as the Application Administrator for operations and provisioning platforms, ensuring system reliability through continuous monitoring and troubleshooting.

Engage and retain customers who wish to disconnect or downgrade services by reselling the value of Breezeline products. Handle customer escalations and conduct proactive outreach to convert legacy offers into advanced product solutions.

Handle inbound and outbound inquiries to prevent customers from downgrading or disconnecting services through negotiation and value-building. Resolve billing issues and service discrepancies while promoting additional products to maximize retention and sales.