Cogeco

The specialist is responsible for handling inbound and outbound inquiries to retain customers requesting to disconnect or downgrade services. They must resolve customer issues, promote product value, and meet departmental sales and retention targets.

The agent is responsible for delivering high-quality technical support, troubleshooting customer issues, and driving customer satisfaction. They must document all interactions, perform root cause analysis, and collaborate with internal teams to resolve incidents efficiently.

The Customer Care Specialist is responsible for delivering excellent support, driving customer satisfaction, and meeting subscription and retention targets. They act as a brand ambassador by promoting products, handling inquiries, and resolving escalated issues through various communication channels.

The role focuses on retaining customers who wish to disconnect or downgrade services by reselling the value of Breezeline products. Responsibilities include handling escalations, performing proactive outreach, and staying updated on competitive market offers.