You will own the digital collections strategy for the UAE market by designing, building, and optimizing end-to-end borrower journeys. This involves managing contactability, engagement, and content creation while collaborating with cross-functional teams to integrate AI and data-driven insights.
Lead the design and quality assurance of Arabic AI agents for voice and chat interfaces. Create detailed conversation flows and handover packages for prompt engineers while analyzing agent performance to optimize conversion rates.
Manage the recovery of overdue accounts by implementing tailored resolution strategies and negotiating payment plans. Maintain professional customer relationships while ensuring strict adherence to debt collection laws and company policies.
