Facilitate inbound and outbound calls to prospective clients and families to guide them through the admissions process for mental health treatment. Maintain meticulous records in Salesforce while coordinating with internal teams to meet time-to-admission and patient satisfaction KPIs.
The Utilization Review Specialist oversees virtual IOP caseloads, manages pre-certifications, and conducts peer-to-peer reviews to advocate for patient treatment. They also collaborate with internal teams to improve documentation standards and troubleshoot workflows to ensure efficient authorization processes.
The Patient Finance Specialist manages client enrollment, financial agreements, and insurance benefit communication to ensure seamless access to treatment. They act as a primary liaison between patients and internal teams to resolve barriers to care and coordinate aftercare resources.
