Catalogic Software

Handle L2 and L3 customer support cases for the CloudCasa platform, focusing on backup, restore, and disaster recovery in Kubernetes environments. Collaborate with engineering teams to escalate product defects and maintain technical documentation and knowledge base articles.

The role involves handling L2/L3 customer support cases for the CloudCasa platform and troubleshooting complex backup, restore, and migration issues in Kubernetes environments. You will also collaborate with internal engineering teams to resolve product defects and maintain technical documentation.