Cardinal Group Companies

Manage a team of Customer Sales Specialists to ensure high-quality leasing services across multiple residential communities. Collaborate with leadership to optimize AI leasing tools, develop standard operating procedures, and drive operational excellence through data-driven insights.

The Customer Accounts Specialist is responsible for rent collection, delinquency notices, and resident communications for assigned housing communities. They also manage accounts payable and receivable, vendor credentialing, and support financial reporting processes.

The Customer Sales Specialist provides advanced leasing support by managing inbound and outbound inquiries via phone, email, and SMS to convert leads into leases. They collaborate with onsite teams to qualify prospects, present community features, and utilize AI tools to meet sales targets.

The specialist will provide advanced leasing support for student, conventional, and affordable communities by managing inbound/outbound phone, email, and SMS inquiries to guide applicants through the leasing process. Key duties involve operating contact center platforms, communicating community features, qualifying leads, and meeting sales targets.