The Manager of Learning and Implementation will own the strategic roadmap for customer onboarding and educational content, ensuring both are data-driven and scalable. They will lead a team of specialists to execute these strategies while partnering with Product and Sales teams to align learning resources with platform updates.
Provide world-class support to camp directors, staff, and parents by answering inquiries via phone and help tickets. Maintain accurate records in the CRM and identify opportunities for product or procedural improvements.
The Customer Success Manager will own a portfolio of approximately 125 mid-market accounts, managing the relationship from post-sale through renewal. They are responsible for tracking account health, mitigating churn risks, and conducting business reviews to align product features with client goals.
You will own the end-to-end protection of data by architecting security infrastructure and managing PCI and SOC2 compliance programs. Additionally, you will integrate security scanning into CI/CD pipelines and harden containerized and cloud-native environments.
Build and own the shared AI infrastructure, including retrieval, grounding, and evaluation services, to support multiple product teams. Drive the adoption of these AI capabilities across the organization and manage the lifecycle of LLM and ML work streams.
The Senior AI Platform Engineer will partner with executive leadership and product teams to identify AI enablement needs and build scalable AI platform solutions. This role involves designing AI best practices, implementing agentic coding tools, and mentoring internal teams to improve efficiency through AI-powered tooling.
