The developer will manage current chatbot implementations while designing and optimizing next-generation conversational experiences using Generative AI. They are responsible for maintaining enterprise foundations and driving migration strategies toward autonomous agent frameworks.
The Tier 2 Support Specialist provides intermediate technical support by diagnosing and resolving hardware, software, and connectivity issues escalated from Tier 1. They are responsible for documenting all actions in the service-management system and escalating complex issues to Tier 3 while maintaining communication with users.
