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The specialist will coordinate daily operational tasks, including backlog management and customer service requests, while supporting in-house technicians and third-party dealers. They are responsible for managing escalations and documenting account notes accurately within the management accounting system.

The Customer Success Specialist handles inbound subscriber calls, resolves billing disputes, and provides technical troubleshooting for alarm systems. They also manage account updates, process equipment requests, and coordinate with technicians to ensure effective issue resolution.

Manage high-intent inbound and outbound leads to sell customized residential security solutions over the phone. Guide prospects through a consultative sales process to close deals efficiently while delivering a best-in-class customer experience.

Manage high-intent inbound and outbound leads to close same-day security solutions over the phone. Use a consultative approach to assess customer needs and recommend customized security packages.