Brandwatch

Lead the design and delivery of internal full-stack platforms to support enterprise infrastructure and operations. Architect systems for ingesting and analyzing operational data while setting engineering standards for reliability and scalability.

Manage a high-volume portfolio of Enterprise and Commercial customers using a tech-touch, one-to-many engagement model. Drive product adoption and retention by monitoring customer health signals and executing structured success playbooks.

The Customer Success Manager is responsible for owning the long-term success, retention, and growth of a portfolio of customer accounts. This involves driving product adoption, managing renewals, and acting as a trusted advisor to ensure customers achieve measurable business outcomes.

Manage the long-term health and retention of a portfolio of large enterprise accounts by building executive relationships and driving product adoption. Collaborate with internal teams to ensure customers achieve business outcomes and maximize the value of the Brandwatch platform.