Support the customer experience team across web chat, phone, email, CRM, and social media, resolving customer issues and questions. Manage returns, exchanges, refunds, shipping follow-ups, and coordination with carriers and the warehouse, while proposing improvements to existing processes.
Film, photograph, and edit content for social media, websites, and campaigns, including product videos, travel recaps, and campaign assets. Support productions in studio and outdoor locations, collaborate with brand, social, production, and external creative teams, and organize and archive media.
