Provide technical support to customers via phone and email to resolve software issues and guide them on best practices. Collaborate with internal development teams to document feature requests and test new software updates.
BIS Safety Software
6 Remote Job Openings at BIS Safety Software
Lead and support the Customer Experience team by coaching members through one-on-ones and managing day-to-day operations. Analyze performance metrics and provide hands-on support with tickets and calls to ensure high client satisfaction.
Senior Customer Success Specialist - Software Implementation & Onboarding
BIS Safety Software
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Full Time
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12 days ago
BIS Safety Software
Lead the onboarding and implementation process for new mid-market and enterprise clients to ensure successful adoption of the BIS Safety Software platform. Deliver tailored training sessions, configure client environments, and manage project timelines to drive long-term client success.
Lead the risk and compliance function by building frameworks and processes to protect client data and business operations. Coordinate audits, manage security incidents, and collaborate cross-functionally to mitigate operational and IT risks.
Lawyer - In-House Legal Counsel (Remote)
BIS Safety Software
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Full Time
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a month ago
BIS Safety Software
The role involves managing commercial contracting, drafting SaaS and technology agreements, and identifying legal and privacy risks. The counsel will serve as the primary legal resource, coordinating with external counsel and partnering with the Risk and Compliance team.
Privacy and Compliance Analyst (Remote)
BIS Safety Software
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Full Time
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a month ago
BIS Safety Software
The role involves executing risk and compliance initiatives, managing privacy and security projects, and developing frameworks aligned with regulations like GDPR and PIPEDA. The analyst will also coordinate third-party audits and lead security incident response activities.
