Lead the daily operations of the Veterans Support Squad Contact Center to ensure high-quality, compassionate service for Veteran clients. Manage staff performance through coaching, training, and reporting while collaborating with leadership to improve the client journey.
Berry Law Firm
14 Remote Job Openings at Berry Law Firm
Lead and scale intake operations to efficiently move clients from sign-up to legal handoff across multiple practice areas. Oversee team performance, capacity planning, and workflow optimization to ensure operational excellence and scalability.
Act as the first point of contact for Veterans and their families, providing empathetic client engagement and intake support. Some agents also manage accounts receivable by following up on outstanding balances and processing payments.
Lead the execution of high-visibility events, media activations, and earned press opportunities to reinforce the firm's authority. Develop operational SOPs and coordinate with production and leadership teams to maximize brand impact.
Lead organic growth and conversion performance by managing technical SEO, domain authority, and CRO strategies. Oversee agency partners and execute A/B testing programs to improve traffic yield and site health.
Serve as the primary legal resource for Veterans by answering legal questions and explaining the appeals process via phone and email. Focus on high-volume client interaction and issue resolution without managing an individual caseload or attending hearings.
Develop legal strategies for Veterans Disability appeals by analyzing medical records, military records, and VA decisions. Identify evidentiary strengths and weaknesses to determine the best legal path forward without direct client contact.
Lead the firm's editorial strategy by creating authoritative legal content, white papers, and thought leadership pieces. Develop multimedia content including podcast outlines and video scripts to establish the firm as a national authority in Veterans Disability and Personal Injury law.
The VA Operations Manager is responsible for monitoring and improving operational performance through data analytics, workflow optimization, and accountability. The role focuses on eliminating bottlenecks and creating scalable systems to ensure the VA Disability practice operates at peak efficiency.
Develop and prepare persuasive written arguments and documentation to support veterans' disability claims and appeals. Analyze complex medical and military records to identify evidence and bridge evidentiary gaps based on attorney-directed strategies.
Lead personal injury cases from intake through resolution, including conducting investigations and drafting legal pleadings. Represent clients at trial and negotiate strategically with insurance companies to maximize client outcomes.
Lead personal injury cases from intake through resolution or trial, including conducting investigations and drafting legal briefs. Negotiate with insurance companies and represent clients in court to maximize outcomes.
Lead personal injury cases from intake through resolution or trial, including conducting investigations and drafting legal briefs. Negotiate with insurance companies and represent clients in court to maximize outcomes.
Lead personal injury cases from intake through resolution or trial, including conducting investigations and drafting legal briefs. Negotiate with insurance companies and represent clients in court to maximize outcomes.