The Customer Care Manager will own the end-to-end customer support function, including managing a small team and AI support agents. They will act as the voice of the customer to drive insights across product, operations, and marketing departments.
You will own the end-to-end customer care function, including managing support staff and AI agents while shaping product and operational insights. You are responsible for maintaining high-quality resolutions, managing policies, and ensuring regulatory compliance across all customer-facing communications.
