The Patient Services Representative is responsible for managing incoming calls, scheduling patient appointments, and providing high-quality customer service. They must maintain accurate patient records in the CRM while ensuring HIPAA compliance and collaborating with various offices to resolve patient inquiries.
The Outbound Appointment Setting Navigator is responsible for making outbound calls to schedule patient appointments while providing high-quality customer service. They must maintain accurate patient records in the CRM and collaborate with offices to resolve patient inquiries efficiently.
The Care Advisor will conduct regular check-ins with patients to develop and maintain comprehensive care plans. They are responsible for coordinating care between providers, documenting interactions in the EHR, and providing patient education on chronic condition management.
Interpret and diagnose medical images remotely with accuracy and efficiency. Provide timely reports to referring physicians using PACS and RIS systems.
