The Customer Engagement Specialist serves as a vital link for Medicaid members, providing compassionate support and guidance regarding their dental care needs. Responsibilities include answering inbound calls, accurately capturing member data, and collaborating with internal teams to resolve complex inquiries.
The Bilingual Customer Engagement Specialist serves as a vital link for Medicaid members, providing compassionate support and guidance regarding their dental care needs. Responsibilities include answering inbound calls, accurately capturing member data, and collaborating with internal teams to resolve complex inquiries.
The Credentialing Specialist II acts as a gatekeeper to ensure healthcare partners meet regulatory requirements and industry standards. They facilitate provider onboarding, perform primary source verifications, and maintain accurate provider data within various systems.
The Claims Supervisor oversees daily claims operations, including staff supervision, workflow management, and ensuring accurate and timely claim processing. They are responsible for performance monitoring, training staff, and identifying process improvement opportunities to meet contractual benchmarks.
