Lead and develop the dental Provider Relations team while overseeing network management activities to ensure provider engagement and network adequacy. Collaborate cross-functionally to resolve complex provider issues and implement operational solutions that enhance member access to care.
The Customer Engagement Specialist serves as a vital link for Medicaid members, providing compassionate support and guidance regarding their dental care needs. Responsibilities include answering inbound calls, accurately capturing member data, and collaborating with internal teams to resolve complex inquiries.
The Bilingual Customer Engagement Specialist serves as a vital link for Medicaid members, providing compassionate support and guidance regarding their dental care needs. Responsibilities include answering inbound calls, accurately capturing member data, and collaborating with internal teams to resolve complex inquiries.
