Assembled

Lead the Forecasting and Scheduling team to build algorithms and user experiences that optimize human and AI workforce capacity. Balance technical direction and people leadership while partnering with product, design, and ML engineers to deliver customer value.

Develop forecasting interfaces and data pipelines to predict support contact volume and optimize agent staffing. Design and implement scheduling systems that account for team preferences and labor law constraints.

Develop forecasting interfaces and data pipelines to predict support contact volume and optimize agent staffing. Design and implement scheduling systems that account for team preferences and labor law constraints for thousands of agents.