Lead and support CX Associates through coaching, mentoring, and conducting quality assurance reviews. Manage operational tasks including shift scheduling, performance reviews, and basic HR duties to enhance client satisfaction.
AnywhereWorks
5 Remote Job Openings at AnywhereWorks
Bilingual (English/Spanish) Legal Services Associate
AnywhereWorks
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Full Time
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a month ago
AnywhereWorks
Act as a bilingual legal receptionist by answering calls, taking messages, and recording client information for law firms. Provide feedback on legal scripting and source internal legal content and resources.
The role involves handling inbound customer calls, capturing incoming leads, processing orders, and scheduling appointments in a fast-paced environment. Responsibilities also include forwarding messages to clients based on call information.
The role involves handling inbound customer calls, capturing incoming leads, taking orders, and scheduling appointments in a fast-paced environment. Responsibilities also include forwarding messages to clients while working remotely from a computer.
As an Account Executive, you will help business owners by tailoring services to their needs and driving sales to meet revenue goals. You will also resolve client issues and maintain performance expectations.
